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Frequently Asked Questions

 

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GOTH.NET Questions

- Email -

Q: I forgot my password, what do I do?
A: If you forget your GOTH.NET account password, you should email admin@goth.net. You will be asked to answer the password verification question that you filled out on your original application for a GOTH.NET account. If you answer the question correctly, your new password will be emailed to the email account you entered when you registered for your GOTH.NET account. If your email address has changed since this time, please notify the GOTH.NET Administration team, so we can update your email address in our records.

Please do not give your password out to ANYONE. Once you have received your new GOTH.NET password, you may then go and change it to something you will remember more easily by clicking here.

Q: I have an e-mail account, how do I get webspace?
A: You must first create a webpage for the GOTH.NET staff to review. If it satisfies all the requirements for a GOTH.NET webpage, you may simply click here, enter your login name, password, and the URL of the webpage you have created for review, and the GOTH.NET staff will review your your application. Please note, you will not automatically get space just because you apply, or because you are an existing member. Just as if you had applied for webspace initially, you must pass GOTH.NET's webspace

Q: How do I find out if I'm over my disk quota?
A: Your current quota usage is available here. This includes both your current usage, and your 'hard' and 'soft' quota limits. If you are over your 'soft' quota, it will also tell you how much grace time you have left.

Q: What is a 'soft' quota, 'hard' quota, and a grace period?
A: Your 'soft' quota is the amount of disk space you may use without any warnings or alerts being sent. This should essentially be looked upon as your quota.

Your 'hard' quota is the amount of disk space you can use for a SHORT grace period. You will not be able to go over your 'hard' quota at any time.

Your grace period is the amount of time you may exceed your 'soft' quota before it is enforced (and you will no longer be able to store any more files/emails).

For example, if you have a 'soft' quota of 2mb, and a 'hard' quota of 3mb, and a grace period of 7 days. You MAY put more than 2mb worth of files onto GOTH.NET, but not more than 3mb. If you DO exceed 2mb, then you will have 7 days to remove excess files to get your usage back under 2mb, before you will not be able to store anything at all until you are under the 2mb limit again.

Q: What are the different kinds of quotas on GOTH.NET?
A: GOTH.NET has 2 kinds of quotas, your INBOX quota, and your Home Directory quota.

Your INBOX quota only applies to your INBOX email folder. No other email folders (eg. Sent, Drafts, Trash, etc) are affected by this quota. You cannot increase your INBOX quota with a GOTH.NET subscription, it will always stay the same.

Your Home Directory quota covers all files you have stored on GOTH.NET (be it for a webpage, a subdomain, etc), aswell as all email folders apart from your INBOX that you have on GOTH.NET. You may increase the amount of Home Directory storage you have by subscribing to GOTH.NET.

Q: How do I get more space on GOTH.NET?
A: GOTH.NET offers annual subscriptions at a very low cost, which will entitle you to more disk space. You can go to this page to subscribe to GOTH.NET. You can subscribe using any major credit card, a paypal account, or an international money order or US bank cheque. It is not recommended you post cash. If you send a cheque, your account will not be upgraded until the cheque has cleared. All cheques must be drawn on US banks, and all money orders must either be US money orders, or international money orders in US funds.

Please note, subscribing to GOTH.NET allows you to have more Home Directory space only (which includes mail storage for all folders EXCEPT your inbox). Your INBOX quota will remain the same (so please move emails out of your INBOX once you've read them!).

Q: My account is over quota, what can I do?
A: There are two options for you. Either you can purchase a subscription to GOTH.NET which will entitle you to more space on GOTH.NET, or you can remove some of the files or emails you have stored on GOTH.NET.

To remove files from your account (assuming you are a webspace user), simply log into GOTH.NET using your FTP client, and select which files you want to remove, and delete them. Please note, you will not be able to store any new files on GOTH.NET until you get your account under quota again.

To remove e-mails, simply log into the web-based email client GOTH.NET provides, select which emails you want to remove, and click the delete button. Remember to pay attention to which quota you are over. If you are over your INBOX quota, then you must remove emails from your inbox. If you are over your Home Directory quota then you must remove emails from one of your other folders on GOTH.NET (for example Sent, etc).

Q: How do I read my GOTH.NET email, or send email from my GOTH.NET account?
A: To read your e-mail, GOTH.NET offers 3 options. You may either logon to the GOTH.NET web-based email client, use your own mail client (such as Outlook Express) to read your email, or have your email forwarded to another account (such as Hotmail, etc).

To read your email using the GOTH.NET web-based email client, click here. Once you login, you will automatically open up into your INBOX. On the left side, you will also notice other folders (Sent, Drafts, etc). You may go to a different folder by simply clicking the foler name. You can create more folders to store your email in by clicking the Folders link at the top of the page.

To read your email using your own mail client, you will need to setup your email client to retrieve your mail using either POP3 or IMAP from GOTH.NET. The mail server for GOTH.NET is mail.goth.net (this works for both POP3 and IMAP mail). GOTH.NET also offers secure email by enabling SSL. If you use Outlook Express, please read this question to see how to set it up.

You may get instructions on how to get your GOTH.NET mail forwarded to another account here. Once GOTH.NET mail is forwarded, you will NOT be able to use the GOTH.NET web-based email client to read your mail, or setup your own mail client to collect mail from GOTH.NET. How you read your email once it is forwarded off of GOTH.NET is your own concern.

To send e-mail using your GOTH.NET address, you have 2 options. You may either use the GOTH.NET web-based email client, or use your own mail client (such as Outlook Express) to send email using your GOTH.NET email address.

To send email using the GOTH.NET web-based email client, click here. Once you login, click the Compose link at the top of the page, and you will be brought to a page where you can enter who the email is to, the subject, and the text of the email, and send it. The GOTH.NET web-based email client allows you to store an address book which you can use to send mail to people you email often.

To send e-mail using your own email client, you will have to use your own ISP's SMTP server. Email systems are such that you can send email with any address you want (as long as its valid), and the email server will not complain. GOTH.NET does NOT provide an SMTP server, so you will have to find out from your ISP what their SMTP server is. If you use Outlook Express, click here for instructions on how to set it up to send email using your GOTH.NET email address.

Q: How do I setup Outlook Express to get my GOTH.NET email?
A: You will need to create a new mail profile for GOTH.NET. To do this, click on the Tools drop-down menu, and select Accounts. Once there, click the Add button, and then select Mail. This will open up a wizard that you can use to setup your GOTH.NET profile.

The first question is what your display name will be. This can be anything you want, just type in what you want people to see in the From field when you send mail. The next question is your email address, this should be your GOTH.NET email address (ie. youremail@goth.net). The next screen will have 3 options. The incoming mail server type, the incoming mail server, and the outgoing mail server.

GOTH.NET supports both IMAP and POP3 as incoming server types. The difference is simple. When using POP3, Outlook Express will pick up your mail from GOTH.NET, and download it to your own hard disk, and remove it from GOTH.NET completely. This allows you to still browse your email, even while offline. When using IMAP, your mail, and all mail folders you create, will exist on GOTH.NET itself. This means you will have to be online to browse your mail, however it also means you will still be able to use the GOTH.NET we-based email client while not at home. Which kind of server type you choose is up to your and your individual needs.

The incoming mail server should be mail.goth.net, regardless of which type you choose. The outgoing mail server should be the SMTP server of your OWN ISP. GOTH.NET does not provide outgoing mail support, however you may still send emails using your GOTH.NET address using your own ISP's outbound mail server. If you do not know what your ISP's SMTP (outbound mail) server is, you should call them and ask. Often this is something like mail.yourisp.com, or smtp.yourisp.com.

The next menu will have a field for both your username and password, and 2 checkboxes. The username should be your GOTH.NET username (the same one you use to login to the GOTH.NET web-based email client), NOT your email prefix. If you uncheck the 'Remember Password' box, then you will have to type in your password every time you check your mail, for most people, this is just a hassle, so you may as well leave it on. You should leave the "Login using Secure Password Authentication (SPA)" unchecked.

Then you are finished. You have successfully setup an unsecure (unencrypted) POP3 or IMAP GOTH.NET profile in Outlook Express. GOTH.NET also supports secure (encrypted) profiles. To do this, you should click on the mail.goth.net account you just created, and click Properties. In the Advanced tab, there is an option underneath the POP3 or IMAP port number called "This server requres a secure connection (SSL)". If you check that box, and then hit OK, your POP3 or IMAP mail will be encrypted. This will, however mean you will be asked to accept GOTH.NET's mail certificate each time you startup Outlook Express.

Q: How do I get GOTH.NET for forward my email to another account?
A: Login to the GOTH.NET web-based email client. Under the Options menu, you will see a submenu called "Personal Information". Under this menu you will see an option called "Forward Emails To". Simply fill in the address you wish all your mail forwarded to in this field, and submit your changes, and all your mail will be forwarded. To stop GOTH.NET forwarding your e-mail, simply clear this field and click submit.

Q: When I try to delete e-mails, it tells me it cannot write to the Trash folder?
A: Your 'Trash' folder is actually stored in your home directory. When you are over home home directory quota, you will not be able to delete e-mails via. your Trash folder. However there is a way to by-pass the Trash folder.

Go into the Options menu, and then select Folder Preferences. In this menu you will see a drop down box next to an option called "Trash Folder". If you select "Do not use Trash" in this drop down box, and then click the "Submit" button, the Trash folder will not be used when deleting e-mails. You should then be able to delete e-mails at will.

It is, however, recommended that you re-enable the Trash folder once you have gotten your account below quota again, as when the Trash folder is disabled, any email you delete will not be able to be un-deleted (recovered) if you accidentally delete the wrong e-mail.

Q: What are all these emails with [SPAM] in the subject?
A: GOTH.NET uses a program called SpamAssassin to try and detect junk emails, and flag them as such. These are the e-mails that SpamAssassin has identified as possibly being junk emails.

SpamAssassin uses a points system to determine if something is spam or not. These points are based on a variety of things, such as the format of the sender's email address, to keywords in the text of the email. If an email accumulates over a certain amount of points, it is flagged as spam. A list of how the total 'score' of the email was created will be inserted into the beginning of any email marked as SPAM.

Q: Some of my non-spam emails are being flagged as spam, what can I do?
A: There are two options if this is the case.

First, you can increase the threshold (amount of points) that is required to have an email flagged as spam. To do this, login to the GOTH.NET web-based email client, and click on the SpamAssassin link at the top of the page. Simply change the value in the 'Required Hits' field, and click the Change Default Values button.

Second, if the emails that are mistakenly flagged as spam always come from the same email address, you can add them to your 'White List' (a list of email addresses that will never be flagged as spam). To do this, login to the GOTH.NET web-based email client, and click the SpamAssassin link at the top of the page. Type the email address that is being mistakenly flagged as spam into the field in the "Manage White List" box, and then click the "Add New" button. You can remove someone from your white list at any time by selecting "Delete" checkbox next to their name, and clicking the "Delete Selected" button.

Q: I still get some spam thats not flagged as spam, anything I can do?
A: There is, but only if the spam comes from the same e-mail address every time. Just as you can maintain your white list to stop people being flagged as spam when they are not spammers, you can also maintain a black list, of people who will always be flagged as spammers. To do this, login to the GOTH.NET web-based email client, and click the SpamAssassin link at the top of the page. Type the email address that you wish to always be flagged as spam into the field in the "Manage Black List" box, and then click the "Add New" button. You can remove someone from your black list at any time by selecting "Delete" checkbox next to their name, and clicking the "Delete Selected" button.

Q: How do I block an email address entirely?
A: Login to the GOTH.NET web-based email client, and open up an email that has been sent by the person you wish to block. On the right hand side of the screen (in the same area as the to, from, subject, etc information is displayed), you will see a link called Block Sender. Once you click this, the From field of the email will no longer be able to send any more emails to you at all.

MAKE SURE you are blocking the correct email, as unlike flagging something as spam by using your black list, you will NEVER receive emails from this person at all, thus you will not get a chance to review the email before deciding to delete it.

You may remove an email address by going to your Options, and then opening up the Blocked Senders list. Simply remove the email address from the list, and click Update List, and emails from that address will once again get through to you.

Q: Can I automatically move or delete emails marked as SPAM?
A: Yes, you can. To do this, login to the GOTH.NET web-based email client, and click the SpamAssassin link at the top of the page. If you wish to automatically move all suspected spam emails to a folder other than your INBOX, simply select the folder from the drop down list next to the "Spam Folder" option, and click the Change Default Settings button. You must have created the folder you wish these emails to be moved to first.

If you wish to automatically delete any email that is flagged as potential spam, then you should follow the same procedure as above, except you should select the "Delete (PERM!)" option. This option should be used with caution, as unlike just moving it to another folder, choosing the Delete option will automatically remove the email when it is received. This means you will NOT be able to review it to verify if, indeed, it is SPAM or not as you will never receive it.

Q: Can my email membership expire?
A: Yes, it can. Every so often we do some maintenance and check to see if all accounts are still active. If your account seems to be inactive for some time, and we cannot contact you, we will delete the account.

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